Refund Policy

We want to be transparent about when refunds are and aren't available. Please read this policy carefully before making contributions.

Last updated: February 23, 2026

Important: Community Savings Are Commitments

My Community Harvest facilitates group savings where members depend on each other. When you contribute to a pot, other members are counting on your commitment. Refunds are limited because withdrawing funds can harm the entire group. Please only join pots you intend to participate in fully.

1. When Refunds Are Available

Refunds may be issued in the following circumstances:

✅ Failed or Erroneously Processed Transactions

If a payment was charged but the contribution was not recorded in your pot (e.g., due to a system error), you are entitled to a full refund of the failed transaction.

✅ Duplicate Charges

If you were charged more than once for the same contribution cycle, the duplicate charge(s) will be refunded.

✅ Pot Cancelled Before Any Payouts

If a pot is cancelled by the owner before any payouts have been made, all contributions will be refunded to the respective members.

✅ Incorrect Charge Amount

If you were charged an amount different from the agreed contribution amount for the pot, you may receive a full or partial refund to correct the discrepancy.

2. When Refunds Are NOT Available

Refunds are not available in the following situations:

❌ After You Have Received a Payout

In rotating pots, once you have received your payout, you are obligated to continue contributing until the pot completes its full cycle. Contributions made after receiving a payout are not refundable — other members are counting on you to fulfill your commitment.

❌ Change of Mind

If you simply changed your mind about participating in a pot after making a successful contribution, a refund is not available. Group savings depend on reliable commitments from all members.

❌ After a Pot Has Completed

Once a pot has completed its full cycle and all payouts have been distributed, contributions are not eligible for refund.

❌ Account Deletion to Avoid Obligations

You cannot delete your account or request refunds to avoid outstanding contribution obligations in active rotating pots. Your account will be blocked from deletion until all pot obligations are fulfilled.

3. Refund Processing Timeline

30 days

Request Window

Refund requests must be submitted within 30 days of the transaction date.

5 business days

Review Period

We will review your request and notify you of our decision within 5 business days.

5–10 business days

Refund Processing

Approved refunds are processed within 5–10 business days back to your original payment method.

Note: The time it takes for the refund to appear on your statement depends on your bank or card issuer and may take an additional 1–5 business days after processing.

4. How Refunds Are Processed

Refunds are returned to your original payment method (the card or bank account used for the contribution).
If the original payment method is no longer available (e.g., expired card), the refund will be routed to the replacement card issued by your bank.
Refunds include the full contribution amount. Payment processing fees charged by Stripe may or may not be refundable depending on the circumstances.
When a refund is processed, the corresponding amount is subtracted from the pot balance.

5. How to Request a Refund

To request a refund, please contact us with the following information:

Your account email address
The name of the pot the contribution was made to
The date and amount of the transaction
The reason for your refund request
Any supporting documentation (screenshots, error messages, etc.)

[email protected]|Contact Form →

6. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback or dispute with your bank. Chargebacks can result in:

Additional fees being applied to your account
Suspension or termination of your account
Inability to rejoin pots or create new ones

In most cases, we can resolve issues faster and more favorably through our direct refund process.

7. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we will notify you by email or through a notice on our platform. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.

Need Help With a Refund?

Our support team is here to help resolve payment issues quickly and fairly.

[email protected]Contact Form